I am an experienced IT professional with a strong background in providing technical support and troubleshooting for desktop software and hardware. I hold an Associate’s Degree in Computer Information Systems: Business Office Technology and have worked in roles such as IT Support Specialist and End User Specialist. My experience includes managing incidents, maintaining service levels, and documenting internal procedures. I have received awards for academic achievements and professional performance. My technical skills include proficiency in MS Office Suite, Active Directory, LAN Operating Systems, and Mobile Device Management. I am committed to continuous learning and expanding my knowledge base in the IT field.