Introduction
If the roller brush is not spinning, check the roller belt to see if it needs replacing. The vacuum will still turn on but the brush will not spin if the belt is broken.
Parts
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Flip the base of the vacuum over to access the bottom.
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Remove the two small wheels with a metal spudger.
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Remove the nine 16 mm screws using the Phillips #2 Screwdriver. Press on the side tabs in the middle of the panel and pull up to reveal the screw under the hose connection.
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Remove the two 13.5 mm screws using the Phillips #2 Screwdriver.
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Pull up on the cover and move it to the side.
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Remove the wire attached to the base by squeezing the pin and pulling up.
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Remove the two 11 mm screws using the Phillips #2 screwdriver.
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Lift the roller brush cover up.
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To reassemble your device, follow these instructions in reverse order.
29 comments
Where can I buy replacement belt?
Caroline -
Very helpful re shark vacuum , thank you!
First of all, I couldn’t find the belt at 3 different stores that sell the vacuum including the place I bought it. Not on their websites either. And not on Shark’s website. Strange. I got it from Amazon. Next, I cannot get at the roller as the housing won’t come apart even with brute force. And yes, I got all the screws out and followed all instructions. It just fits so tightly, I cannot get it apart. I have a $350 vacuum, an $8 belt, and I cannot vacuum my rugs. Really disappointed as I’ve replaced belts in other vacuums in the past with no problems. And I’ve had this vacuum for a relatively short time and use it only weekly in a fairly small condo. Not sure why the belt literally disintegrated and came out in pieces.
The number of screws in the instructions is not correct. There were 11 in mine. One that is deeper and my screw driver didn't reach. But since I was just trying to clean the roller I gave up. But I'm betting you still need a screw or two out if you only took out the number listed. good luck. P.S. sometimes something you vacuum up gets in just the wrong spot and eats the belt by rubbing. The heat disintegrates it.
Depending on when you bought your vacuum, you can call shark and theyll replace the whole thing if need be. I had a 2 year time frame. It's worth a shot.
Yes, Linda is correct! You'll need a long, skinny screwdriver to take out the screw closest to the large wheels. I thought once I removed some of the screws it would loosen the piece so I could pull up one side, but it didn't budge until all the screws are out!
Hope you got it!
For Step 3, the text refers to 9 16mm screws, but the photo shows only 8 of them. You will find the 9th screw underneath the housing for the hose, the red tube in the center. Lift up carefully.
CeCe -
Excellent fixit right out of the box thanks
thanks for taking time to do it
xx19912 -
On my vacuum there are not 9 Phillips head screws. There are 2 Phillips head screws and 7 star head screws. If you have any sense at all when you put your vacuum back together you will throw away these star head screws and replace them with Phillips head screws of like thread and length.
paulmarra1956 -
There is no need to remove the rear wheel axle screws to remove the top.
Marc -
OMG Thank you CeCe! I was scratching my head looking for that last screw
K C -
I can’t find the right bit for these screws. What size/type are they??? Mine are not star bits…
Cant find the right tool -
On other vacuum models Shark uses Torx security screws. The Torx/Star screwdriver/bit needs to have a hole in the end to accommodate the pin inside the Tork screw head.
mwarrenus -