Nest Hello Casing and Faceplate Replacement

Written By: Daniel Moore

Comments: 13

Nest Hello Casing and Faceplate Replacement

Difficulty

Moderate

Steps

Time Required

10 - 15 minutes

Introduction

This guide will show how to remove the faceplate and casing from the Nest Hello.

Tools

Step 1

Insert the pick between the black faceplate and white casing of the Nest Hello.
Pry the faceplate away from the device with the opening pick.
If you have not opened the Nest Hello before, there will be a protective foam mesh that is glued to the plastic covering and the inside of the mesh, use a pick to cut through the mesh as much as possible.
Completely remove the faceplate from the device, do not be afraid to pull hard.

I had to use a metal spudger tool to start and then used guitar picks.

Joel Lundi -

Be afraid to pull hard. The faceplate will break in two.

B Bremer -

I did the JerryRigEverything method and slipped a razor under the faceplate to separate it carefully from the body. Worked perfectly and nothing was damaged

There I Fixed It -

Be careful with the wiring and the heater element. I must have shorted something together when it put it back together and now it will no longer power up. It is probably best to cut the wires to the heater and deal with the consequences in the cold temperatures.

Joe I. Fabritz -

Step 2

Peel back the cover stickers and use the Phillips #000 screwdriver to remove the four screws.

There is a small circle sticker over each screw, about the size of the red circles in the image above. It wasn't clear from the directions what the "cover stickers" were. A small exacto knife was helpful to pry up the edge of each sticker.

Tim Scott -

Step 3

Insert opening pick between the white casing and the black internal circuitry and pry it out.
There is a ribbon cable connecting the white casing to the circuit boards. Be careful not to tear out the cable while separating the casing from the circuit boards.

Where can you get a replacement faceplate from?

nick -

I ended up doing the headlight lens restoration method - I scraped away any plastic that was flaking off and then I used progressively finer sandpaper (start with 400-600 grit and go up from there). I finished it with rubbing compound and polish. Looks decent.

There I Fixed It -

Also - be careful not to cut or displace the rubber gasket that runs around the outside of the main body that has the circuitry - you'll risk losing the waterproofing

There I Fixed It -

What is the replacement battery type please?

Dave Pawson -

The top end has some kind of mild adhesive (the blue stuff). The bottom end came out more easily for me, and then I ended up bending my board slightly by trying to pry out the top end. May be better to start on the top end if you can get something under the edge of the board to get leverage.

somebody -

The black ribbon cable was instantly sheared in half the moment I got the two halves apart, which took more force than I was hoping to need. Turns out the ribbon cable is attached to a sharp metal piece and it will easily tear through it. No longer worth it to replace the battery for me, sadly.

Ryan Littlefield -

Conclusion

To reassemble your device, follow these instructions in reverse order.

Author

Daniel Moore

Member since: 14/01/20

795 Reputation

2 comments

Are Replacement parts available anywhere? Can’t seem to find anything… thanks!

Andres Chavez -

Aside from fine grit sanding and spray painting or using a silicone cover, has anyone found a creative way to fix the delaminated an existing Gen 1 Google Nest wired / Nest Hello doorbell faceplate (remove the rest of the flaking off laminate)?

RickSoFlo -