Introduction
When the battery pack does not charge and the charger blinks red and green, resetting the battery may solve t problem.
Tools
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Flip the battery pack and remove the cap covering one of the for screw.
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Use a pointed object (such as the iFixit P2 screwdriver) to remove the cap by sticking it in the middle of the cap and lifting out. Trying to grab the edge of the cap is much more difficult.
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Using a utility knife, peel off the top half of the label covering the charge indicator lights (or you can cut the label in half).
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Use a piece of insulated wire with the ends stripped to create a short between the two terminals indicated in the picture.
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After a few seconds the 4 lights will turn on: the battery pack is now reset.
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To reassemble your device, follow these instructions in reverse order.