Introduction
The keyboard is used to interact with your Chromebook, so if you find yourself unable to use one or more keys it could become very frustrating. Start with our troubleshooting page to see if you can resolve the issue without replacing any parts. If it's determined that the cause is a mechanical fault, you can follow this guide for steps to replace your keyboard assembly.
1. Before you start, turn off the computer. If you are unsure whether the computer is off or in hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
NOTE:
If you're replacing the keyboard but need to keep your existing touchpad, check out the touchpad replacement guide for details on separating the touchpad from the keyboard.
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Remove six 6.6 mm screws from the back case using a Phillips #1 screwdriver.
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Remove two 8.7 mm screws from the back case using a Phillips #1 screwdriver.
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Turn the computer over and open it as if you are going to use it.
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Use the iFixit opening tool to get between the keyboard bezel and the outer edge of the laptop.
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Move the opening tool or spudger around the perimeter until you unclipped the keyboard on all sides.
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Carefully lift the top of the keyboard up to access the ribbon cables connecting it to the device.
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Use the tip of a spudger or your fingernail to flip up the small locking flap on each connector. Then, pull the connector out.
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Remove the keyboard and set aside.
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To reassemble your device, follow these instructions in reverse order.
