Introduction

Use this guide to remove or replace a broken sensor assembly in your Apple Watch Ultra.

You’ll need replacement adhesive to reattach the screen when reassembling the device. Your device will function normally, but will most likely lose its IP6X (Ingress Protection) rating.

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    • Drain your watch battery below 25% before starting this repair. A charged battery may catch fire if damaged.

    • Take your watch off the charger and power it down.

    • If your touchscreen is broken and you can't power off the watch, use this alternate method to power it down.

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    • Because the gap between the screen assembly and frame is so small, a thin metal tool is needed to pry the screen up. Read the following warnings before you start disassembly:

    • Protect your fingers by keeping them completely clear of the front end of your tool. You can protect your free hand with a heavy glove, such as a leather shop glove or gardening glove.

    • Be careful not to apply too much pressure, as this might cause the iFlex to slip and cut you, or damage the watch.

    • Wear eye protection. The glass may break, sending pieces flying.

    • Attach or remove the watch bands as needed to provide more control as you make repairs.

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    • Use a P5 Pentalobe driver to remove the four 2.2 mm‑long screws securing the sensor assembly.

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    • Heat an iOpener and apply it to the sensor assembly for at least two minutes to loosen the adhesive underneath.

    • You can also use a hair dryer, heat gun, or hot plate, but be careful not to overheat the watch—the screen and internal battery are both susceptible to heat damage.

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    • Insert an iFlex in the seam between the watch frame and the top edge of the sensor assembly to create a gap.

    • Carefully twist the iFlex to widen the gap.

    • Don't apply too much force, or you'll cause the sensor assembly to pop off and tear the sensor assembly cables.

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    • Insert an opening pick into the gap you created.

    • Do not insert the opening pick deeper than 3 mm to avoid tearing the sensor assembly cables.

    • Remove the iFlex.

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    • Slide the opening pick around the top right corner of the sensor assembly and along the right edge to slice its adhesive.

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    • Slide the opening pick around the bottom right corner and along the bottom edge to slice the rear assembly adhesive.

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    • Slide the opening around the bottom left corner and along the left edge to slice the remaining adhesive.

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    • In the following steps, the band release buttons and springs may fall out. Be careful during the disassembly, as they are very easy to lose.

    • The band release buttons are equipped with a tiny spring on each end. The springs are mandatory for the buttons to function properly.

    • During reassembly, make sure each band release button has its two springs, and the buttons are repositioned in their recesses.

    • If a band release button falls out and the springs aren't on the button, they may have gotten stuck in the watch during disassembly. Use a pair of tweezers to remove them from the watch and place them upright into their recess on the button for reassembly.

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    • The sensor assembly is connected to the watch body with two cables. One of the cables is extremely short and its connector will automatically disconnect when lifting the sensor assembly.

    • To reconnect the short press connector during reassembly, line up the sensor assembly to the frame and squeeze gently.

    • Carefully lift the top edge of the sensor assembly with your opening pick until you can get a good grip with your fingers.

    • Don't try to remove the sensor assembly all the way yet. It's still connected to the watch body.

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    • Be careful not to strain the sensor assembly cable when you lift the assembly up.

    • Lift the sensor assembly and carefully pull it towards the bottom edge of the watch.

    • Swing the sensor assembly open to an upward position.

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    • The band release button near the sensor assembly cable is equipped with a tiny spring on each end. Be careful not to lose the button or its springs.

    • Use a spudger to pry and disconnect the sensor assembly cable from its socket.

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    • Remove the sensor assembly.

Conclusion

To reassemble your Apple Watch Ultra follow these instructions in reverse order to reattach the screen and the battery.

Apply a little bit of high isopropyl alcohol (>90%) to a Q-tip or use a cleaning pad to gently remove the leftover adhesive on the edges of the watch case and the screen before installing new adhesive.

Take your e-waste to an R2 or e-Stewards certified recycler.

Repair didn’t go as planned? Check out our Answers community for troubleshooting help.

Dominik Schnabelrauch

Member since: 23/11/16

201162 Reputation

6 comments

The back of the apple watch not the sensor what is that material.i know the sensors are ceramic coated but what about the surrounding area of the watch in which the screws go in ??

HUNTER - -

Woher bekomme ich diesen Bauteil?

Mein Sensor Glas ist defekt, habe in Euren Store nichts gefunden

Danke Lg

Ge Zw -

Where can you purchase another sensor? My sensor is cracked after 3 months from purchase, did not drop it and Apple not willing to replace. I'm not willing to spend another $500 for it. Thoughts?

Jesse Burlingham -

I have the same problem. cracked after a few months from purchase. ceramic and sensors material is weak compared to the front (titanium material). Its weak point in ultra watch need to be fixed by Apple

Abdulghani Aldhufeeri -

The back casing is a huge Achillies heal of the Ultra watch. When the crack first occurred (two months after purchase, and occurred simply while removing the watch over a bathroom counter), it was so minor that I noticed no loss of functionality. After six more months, the heart rate monitor stopped working. Then the battery life plummeted. Now at 10 months since purchase, I'm deciding between $500 Apple service, NYC-based repair services, or do it yourself repair.

mnoll02 -

Where to find a new adhesive for closing the apple watch ultra after changing the sensor?

Alexandre GARNIRON -