Advanced Contact Solutions

Advanced Contact Solutions, Inc (ACS) is a business process outsourcing (BPO) company based in the Philippines.

Advanced Contact Solutions, Inc.
Public
IndustryBusiness Process Outsourcing
FoundedMetro Manila (1996)
Defunct2010
Headquarters
Makati
,
Philippines
Number of locations
5
Area served
Multi-national
Key people
Victor Endaya, President and CEO; Roland Gaerlan, Vice President Business Development; Kevin Urrutia, Vice President - Operations; Haidee Enriquez, Vice President - Human Relations;
ServicesInbound
Outbound
Market Research
OwnerPaxys
Websitewww.acspacific.com 

History

ACS started as a single-site, single-client company with only 300 seats in 1996 to five sites with 7,000 seats. ACS is the first publicly listed call center in the Philippine Stock Exchange.[1] Its parent company is Paxys, Inc.[2] Also, ACS is an ISO 9001:2000 Quality Systems Certified. ACS provided services to companies in the United States, Canada, Australia, United Kingdom, and the Philippines.

Advanced Contact Solutions manages five call centres with about 7,000 seats in various cities in and near Manila, including Makati City, Quezon City, and Lipa City.[3] ACS is considered to be one of the 39 largest call centres in the Philippines.[4] In 2007, ACS had a revenue of P2.6 billion.[5] The company handled inbound calls and electronic mail from customers, provide outbound telemarketing services.[3]

Advanced Contact Solutions is an active member of Contact Center Association of the Philippines (CCAP) and the Business Process Association of the Philippines (BPAP). ACS is a member of the American and British Chamber of Commerce in the Philippines. ACS is also a member of international associations such as American Teleservices Association (ATA), Direct Marketing Association (DMA), and The Society of Consumer Affairs Professionals Business (SOCAP) and others.

On November, 2008, the company dismissed 889 employees (about one-fifth of its manpower) as it suffered a net loss of P100 million with revenues of P1.48 billion. The decision was prompted by diminishing business volume due to the recession in the United States as well as emergence from bankruptcy of one of its business clients.[3] The Philippine Stock Exchange said that Paxys had divested its call center, salary packaging, IT consulting and software business.[6]

Technology

ACS has partnered with multiple carriers — both international and domestic. The company partnered with major US-based and Philippine telecommunication carriers using point-to-point DS3, E1, and T1 circuits.

References
  1. "Araneta Center fast tracks expansion". Manila Bulletin. 2007-10-27. Archived from the original on 2009-02-14. Retrieved 14 February 2009.
  2. Francisco, Rosemarie (2007-02-28). "Philippines dials up call centers". The Standard. Archived from the original on 2010-12-20. Retrieved 14 February 2009.
  3. "Trade union urges govt help for displaced BPO workers". ABS-CBN News and Current Affairs. 2008-11-19. Archived from the original on 2011-06-14. Retrieved 14 February 2009.
  4. "Call Center Conference to Tackle Global Economic Impact". Philippine Daily Inquirer. 11 July 2008. Archived from the original on 22 November 2008. Retrieved 14 February 2009.
  5. "RP's top 25 contact centers report $1.67B in revenues". Business Mirror. 2008-11-30. Archived from the original on 2012-02-14. Retrieved 14 February 2009.
  6. "Company Information". edge.pse.com.ph. Retrieved 2019-04-22.
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